Privacy Policy
Sorva Inc. (“Sorva,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your information in a secure and compliant manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including SMS communications related to healthcare referrals and appointment coordination.
Information We Collect
We may collect the following categories of information:
- Personal Information: Name, phone number, email address.
- Healthcare Information (PHI): Referral details, procedure type, provider information, appointment status.
- Technical Information: Device / browser data, IP address, and usage data.
- Communication Preferences: SMS opt-in status and interaction history.
How We Use Information
We use your information strictly for healthcare operations and service delivery, including:
- Coordinating imaging referrals and appointment scheduling
- Sending transactional SMS messages (e.g., booking links, reminders, updates)
- Communicating with healthcare providers and imaging centers
- Providing customer support
- Maintaining system security and compliance
We do not use your information for marketing or promotional SMS campaigns.
SMS Communications
By providing your phone number through a healthcare provider, referral intake form, electronic health record (EHR) workflow, or Sorva-hosted scheduling page, you explicitly consent to receive SMS messages from Sorva related to your healthcare referral.
These messages may include:
- Scheduling links
- Follow-up reminders
- Appointment confirmations and reminders
- Referral status updates
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. For assistance, reply HELP or contact support@sorvahealth.com.
Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.
We may share your information only as necessary to:
- Facilitate care coordination with healthcare providers and imaging centers
- Operate our platform with trusted service providers under strict confidentiality agreements
- Comply with applicable laws, regulations, or legal processes
All handling of protected health information (PHI) is performed in accordance with HIPAA requirements.
Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information.
Sorva is SOC 2 compliant and maintains a security program aligned with HIPAA (Health Insurance Portability and Accountability Act) requirements to ensure the confidentiality, integrity, and availability of sensitive health information.
Data Retention
We retain information only as long as necessary to provide services, comply with legal obligations, and support healthcare operations.
Your Rights
Depending on applicable law, you may have the right to:
- Access your information
- Request corrections
- Request deletion of your data
To exercise these rights, contact us at support@sorvahealth.com.
Contact Us
If you have any questions about this Privacy Policy, contact us at:
- Email: support@sorvahealth.com
- Website: sorvahealth.com